3-Year Guarantee on your Key Lime Tree

Plus Price Guarantee

 KeyLimePieTree.com's No-Risk Guarantee
 
 
 We want you to be satisfied, so we 100% guarantee every Key Lime Tree we sell. All plants are guaranteed to grow and thrive. Simply follow our easy care instructions, and if any plant still does not grow, just notify us the following season and we'll replace it.
 
 
 Price Guarantee

 "We'll match any competitor online PLUS beat it by 10% if you find a better price within 7 days of the date of your order" *
* Excludes closeouts and liquidations. If you do find a better price (price plus shipping combined) online just email us your name, order number, date of order and the URL (web address of competitor) of your EXACT tree(s). "Exact" means by years old, dimensions and warranty terms. We will investigate the offer and respond back to your email within 2 weeks or less. If you are due a rebate we will credit the difference back to you...PLUS 10% of the difference amount.

 Guarantee Policy Detail
 
 Activate your guarantee on the Thank You page after your order and You must continue to allow us to send you reminder emails that will detail how to care for your plant during the 3-years. Please follow the instructions so your tree will thrive!
For a free, one time replacement the following season, complete and send in the Return Authorization Application along with a copy of your invoice by mail or email. Please be patient as our customer service department reviews your application to respond via email with either an approval or disapproval notice. All approvals will receive a Return Authorization number which must be present on the outside of a returned package to be accepted on site with 25% of the plant cost of the dead plants for return delivery shipping (Minimum $10.00). The order form / shipping label is attached to every package and should be retained for your records, and to verify your order upon arrival. Guarantee expires in 3 years. Guarantee is void; if the plants are returned with green bark, live roots or sprouts below the graft. Guarantee is void on potted plants; or any plants shipped outside the recommended zones 9-11: or email tree care instructions are refused. If customer authorizes shipment during below freezing temperatures, then guarantee is void. (See U.S.D.A Zone Map) Even though KeyLimePieTree.com offers a 3-year guarantee that plants will grow, KeyLimePieTree.com under no circumstances implies or expresses any warranty as to the production of the plants sold. Many plants may not produce fruit or flowers as a result of customer growing practices, inadequate pollination, unsuitable soil types, and regional climate variations. Follow our emails for the best advice to get fruit from your tree.

It is customer's responsibility to inform us you have not received your tree within TWO WEEKS of your order date since trees can be lost in the mail and die if not recovered within a reasonable time. Informing us past that two week period voids any refund or replacement.
 
  
 Shipping
 
 
 All plants are shipped bare root, unless special arrangements have been made prior to shipping. Container grown plants are removed from the pots with most of the soil removed and shipped bare root. All plant roots are treated with a moisture gel, 'Terrasorb,' and carefully packaged for delivery. As of 4/18/07 we are starting to ship some trees with soil in grower's pot for an extra cost to lessen transportation shock. We will not, under any circumstances, refund customer's shipping to return plants to the Nursery.

Because of agricultural regulations, we cannot ship citrus to TX, AZ or CA.
We do not ship citrus internationally.

  
 
 Receiving and Acceptance
 
 
 Nursery stock is perishable. All shipments should be immediately and carefully unpacked and inspected on arrival and then placed in proper storage. Any problems with the condition or quality or quantity of goods received should be brought to our attention immediately. In the rare event that you should receive a package from one of our carriers (USPS, DHL, UPS, etc.) that is obviously damaged in delivery, please report to the carrier the damaged package, then contact us to inform us of the problem, and we will promptly ship you a replacement order. Please take a digital photo of the damage with tree also and email it to us.

 
 Refund / Cancellations
 
 
We do not offer refunds nor cancellations on orders. We offer replacements of unsatisfactory DOA plants only.
 
 
 
 Returns for Replacements
 
 
 Our nursery stock cannot be returned without the express written permission of KeyLimePieTree.com Nursery. In all cases goods cannot be returned after they have been accepted, processed, improperly stored, planted, or otherwise treated, modified or used in any way. Before returning dead plants for replacement, the following season, customer must fill out the RA (Return Authorization) application on the order form and either mail or email it to us so we can review it, then we will email you with a RA number to return the dead plants with a copy of the order form and 25% of the plant cost for shipping (Minimum $10.00).
 
 
 
 Pruning
 
 
 Most fruit trees are pruned, free of charge, prior to shipping. Texas A&M recommends 1/3 pruning of trees, especially after a hard freeze. The trees may be pruned as deemed necessary by the shipping manager, to facilitate the most efficient method of delivery and to insure the most favorable survivability.